Elements and Performance Criteria
- Prepare to locate and rectify cable fault
- Prepare for given work according to relevant legislation, codes, regulations and standards
- Inform appropriate personnel of existing and potential hazards on worksite
- Arrange access to the site according to required procedure
- Establish the type of cable and nature of fault from the customer for the cable system
- Select suitable testing tools and equipment and personal protective equipment to meet required industry standards
- Locate and diagnose the cable fault
- Conduct appropriate test following occupational health and safety (OHS) and environmental requirements to identify type of cable fault
- Isolate the fault progressively to remove likely variables from assessment
- Locate the cable fault without undue interruptions to the customer activity in the shortest possible time
- Notify the customer of the findings
- Rectify the fault
- Present customer with options to rectify the fault
- Advise the customer of the costs of any repair not covered by service agreement
- Conduct the fault rectification, if the customer agrees, in a manner which is safe to the repair team and the customer
- Escalate any unresolved faults to other parties for resolution if required
- Complete documentation and clean up worksite
- Advise the customer of successful fault clearance and obtain sign off
- Complete all records
- Complete reports to justify the fault diagnosis and rectification methodology if required
- Remove all waste and debris from worksite and dispose of according to environmental requirements
- Restore any changes made to the worksite during fault repair to the client's satisfaction